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1. I Received a Letter From MC2. What Does it Mean?

MC² is required by law to send letters to all eligible participants to notify them of the new agreement terms and to provide them with the option to "OPT OUT" or "OPT IN" before the City of Rolling Meadows enrollments become effective. Click here for an example of an "OPT OUT" letter; click here for an example of an "OPT IN" letter.

2. What Do I Do if I Receive a Letter From ComEd?

This is normal and part of the program. If you received this letter, it is either because:

• You participate in a program such as hourly pricing, net metering (for solar panels), or community solar where your pricing or participation may change if you move to MC²; or,
• MC² does not believe it can supply energy for your account more efficiently than ComEd.

You are still supporting our electricity aggregation program even if you remain on ComEd service.

3. How Do I Opt-In or Opt-Out?

MC² will automatically enroll you in the type of service that is most advantageous to our electricity aggregation program. No action is necessary. If you were not moved to MC² service but you wish to explicitly opt-in to have MC² serve as your electric provider, you must take action to enroll. Visit www.mc2energyservices.com/special (enter promo code "Rolling Meadows") or call (833) 879-0713, Monday - Friday, 8 am to 5 pm. If you wish to enroll, you will never pay more than the ComEd rate. There are no enrollment or early termination fees.

If you received an opt-out letter but do not wish to have MC² serve as your electric provider, you must take action. You received a postage-prepaid reply card with your opt-out letter that you can return to MC². You may also call  (833) 879-0713 , Monday - Friday, 8 am to 5 pm or email rollingmeadows@mc2energyservices.com. However, if at any time you wish to return to ComEd service, there is no termination fee.

4. Someone Came to My Door or Called Me Asking Me to Switch Power Suppliers

MC Squared Energy Services, LLC (MC²) is the only vendor endorsed by the City of Rolling Meadows. Any solicitor who comes to your door or calls asking you to switch to a new supplier is not associated with the City of Rolling Meadows' Electrical Aggregation Program, MC² or ComEd.

Marketers may visit your home or call you with the goal of switching you to a different electricity supplier. Some of these marketers may be aggressive and may misrepresent themselves to you, offering a "utility rebate program" that could result in your electricity supply being priced much higher than the ComEd rate after a short-term "teaser" rate. The Illinois Attorney General recently negociated a $2.65 million settlement with a retail energy marketing company based in part on allegations of aggressive marketing claims. 

Here are some simple steps that yo ucan take to avoid becoming a victim of an energy scam:

• Do not give your ComEd bill to anyone at your door.
• Do not tell anyone your ComEd account number at the door or by phone.
• Don't say "yes" to a marketer calling, even if they ask you if this is your name or any other similar question.
• Call the police if you think someone is trying to scam you.
• Do not be pressured. Just shut the door or hang up!
• Place a "No Solicitors Invited" sign on your door.

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1. Will Someone Else Now Bill Me For My Electricity Usage?

No. You will continue to receive a single bill from ComEd each month. “MC Squared Energy Services” will be designated as your supplier in the “Supply” section of your ComEd bill. ComEd will continue to bill you for distribution services and taxes. Payments should still be sent to ComEd at the address provided and how you pay your bill will not change. There is no impact to ComEd services such as Budget Billing, Peak Time Savings and/or financial assistance.

2. Is There an Early Termination Fee?

No. There is no termination fee; you are only obligated to pay for services rendered under the contract until your service is terminated. You may cancel at any time by calling MC² at (855) 697-0286, Monday through Friday, 8 a.m. to 5 p.m.

3. Is There an Enrollment or Switching Fee?

No. There are no enrollment or switching fees.

4. What is Electrical Aggregation?

State law allows municipalities to "shop" for electricity on behalf of residential and small business customers through a competitive bidding process with alternative energy suppliers (other than ComEd).

5. Who Should I Contact Regarding Problems with my Electric Service?

ComEd continues to deliver energy to all customers and is responsible for outages, emergencies and other problems.  Call 800-334-7661 or visit www.comed.com.

6. Will My Electric Service be Disrupted During the Switch?

No.  Electricity provided by MC² is delivered through existing transmissions and distribution systems maintained by ComEd. The switch is seamless.

7. What Happens at the End of the 12-Month Contract?

If the City decides to end the program upon the contract's completion, all accounts served by MC² will revert to ComEd. City leaders may also choose a different energy provider.