FAQs • Rolling Meadows, IL • CivicEngage

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City Administration

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1. How do I report airplane noise?: Contact the O'Hare Noise Compatibility Commission. www.oharenoise.org

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Community Development - Building

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1. Can I build a screen room or addition on a trench foundation?: Spread footing / foundation and trench foundation are both acceptable when properly designed to support the loads.

2. Can I build a sunroom on my existing deck?: Yes, if the existing deck pier foundation is adequate to support the load.

3. I want to build a new detached garage or shed. How far from my side yard does it have to be?: An accessory building constructed in the rear of a lot in a single-family residence shall be located 30 inches from the side lot line when the building is set back 65 feet from the front property lot line and not less than 10 feet when located with a setback less than 65 feet from the front property lot line.

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Community Development - Deck

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1. Why must the footing be in the ground a minimum of 42 inches?: In our climate, frost may reach down into the earth a depth of 42 inches. If the concrete is down that far, the frost stands less of a chance of heaving the footing.

2. Why can't the 4 by 4 support post be sunk into the concrete when the pier is poured?: Although the lumber is treated with a preservative, there still exists the possibility that the lumber may deteriorate or rot at a later date. By using post anchors, repair and/or replacement of the post is made much easier resulting in decks that are better maintained.

3. Why is there a maximum spacing of the decking boards of 1/4 inch?: There is less chance of high heels getting caught in the gap or shoes rolling sideways causing a twisted ankle.

4. When is a railing required around a deck?: When the finished deck surface is higher than 30 inches above the adjacent ground.

5. May my deck come in contact with the ground?: It may, but it is discouraged. If it must, then treated lumber rated for ground contact is mandatory. The deck must still be structurally supported by girders, posts, and piers and not by the ground it contacts.

6. I bought my deck as a kit from the lumberyard. The Building Department says it won't meet the code. Why?: Generally, the material in the kit will meet the code, but the sizes of the lumber may not. Rolling Meadows Code of Ordinances requires a 40-pound live load for the deck. The lumberyard may be figuring on a 30-pound live load, thus the lumber sizes may not be large enough to meet the Rolling Meadows Code.

7. Will the Community Development Department accept beam, joist, and decking spans that are inconsistent with the generally accepted span tables?: It's possible, but only when the plans are sealed by a registered architect or structural engineer.

8. Can I use landscape fabric under my deck instead of 6-millimeter Visqueen?: Yes, this is for weed prevention. This is not a vapor barrier.

9. What is the code for residential stairs?: The minimum tread is 10 inches with a nosing not less than 3/4 inch but not more than 1 1/4 inches. The maximum riser is 7 3/4 inches. The greatest riser height shall not exceed the smallest by more than 3/8 inch.

10. What is the code for guardrails?: Porches, decks, balconies, or raised floor surfaces located more than30 inches above the floor or grade require a guardrail not less than 36 inches in height. Open sides of stairs 30 inches above the floor or grade require a guardrail not less than 34 inches in height measured vertically form the nosing of the treads.

11. What is the code for a handrail?: Stairs with 4 or more risers are required to have a handrail between 30 and 38 inches high measured vertically from the nosing of the tread on 1 side of the stair. Handrails have to be continuous the full length of the stair. Handrails adjacent to a wall shall have a space of not less than 1 1/2 inch between the wall and the handrail. Handrail gripping size shall have a cross section with a diameter of 1 1/4 to 2 inches.

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Community Development - Electrical

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1. Where are the Ground Fault Circuit Interrupter (GFCI) outlets needed in a kitchen?: All the kitchen counter outlets should be Ground Fault Circulation Interrupter (GFCI), including an island outlet.

2. Is a separate circuit for bathroom Ground Fault Circuit Interrupter (GFCI) outlets required?: Yes, these types of outlets require a separate circuit in bathrooms.

3. Are can lights permitted in the closet?: Yes, but you need the proper clearance of 6 inches from the front edge of the shelf to the back edge of the fixture.

4. I only have a 60-amp electrical service. Do I need to upgrade my service before I sell my house?: No, but if you remodel or otherwise change the electrical in your home, it must be brought up to the current code.

5. How high can my service mast riser be?: The service mast riser must be strong enough to support the service cables. A minimum height of 10 feet above grade or deck is required.

6. Can I use plastic conduit?: Yes, but only underground outside. It must be buried 18 inches below grade or receive special permission from the Community Development Department.

7. Can I use non-metallic sheathed cable such as Romex?: You may not use non-metallic sheathed cable.

8. Can I use armoured cable (BX)?: Yes, BX can be fished down existing walls and ceilings. It must transition to metal conduit within 5 feet of being accessible. If BX is over 6 feet in length it must contain a green ground wire.

9. Can I use a cord connector for my furnace?: No, the furnace must be wired with approved conduit, wire, and boxes.

10. Can I use Greenfield (flexible metal conduit)?: Yes, Greenfield can be used to be fished down existing walls. It must transition to conduit within 5 feet of being accessible. If the Greenfield is over 6 feet in length, it must contain a green ground wire. Greenfield can also be used where flexibility is needed.

11. Can I use pulling “L’s” behind drywall?: You may not use "L's" behind drywall.

12. What outlets do I need for my swimming pool?: You need 1 single twist lock outlet on a dedicated Ground Fault Circuit Interrupter (GFCI) protected circuit between 5 to 10 feet from the edge of the pool. You also need 1 GFCI protected outlet between 10 ti 20 feet from the edge of the pool.

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Community Development - General Information

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1. What are your hours of operation?: The Community Development Department is open 8 a.m. to 4 p.m. Monday through Friday. Inspections are scheduled from 8 a.m. to 2:30 p.m. on the half hour.

2. What are your telephone and fax numbers?: The department's telephone number is 847-506-6030. The department fax number is 847-483-0365. Please note that faxed applications and bonds are not accepted.

3. Where is the Community Development Department located?: We are located in the City Hall Municipal Building just east of Route 53 at:
3600 Kirchoff Road
Rolling Meadows, IL 60008

4. What time can I start construction in the morning?: The erection, including excavation, demolition, alteration or repair, of any building in any residential district or section in any residential district or section, other than between the hours of 7:00 a.m. and 6:00 p.m. on weekdays- A permit is required for any other times.

5. Can I pay by credit card or check?: We accept cash, checks and all major credit cards.

6. How do I obtain a Building Permit?: We suggest you review the information contained in this site for your specific project to determine the requirements. Information handouts and permit applications are available for downloading by clicking the Forms and Applications page.

7. What are the regulations and specifications for construction projects?: Most typical building projects require permits. As a quick reference and service to the public, the Community Development Department maintains handouts on common construction projects. The individual handouts are available at our department or you may download them from the website under the Forms and Applications page.

8. Is my permit ready?: When your permit application has been reviewed and approved, you will receive a call from our department staff advising you that your permit is ready. Our follow-up and notification process is very efficient so we ask that you not call for status of a permit.

If we have not called you, it is still in process. If additional information is needed, a call will be made advising you that your plan review is ready.

9. Why did I get a plan review instead of a permit?: A plan review is a point-by-point letter advising how your submittal needs to be revised or changed to meet the building code.

10. What is a stop work order?: A stop work order is issued for jobs that were started without a permit or for jobs that are not being constructed according to the approved plans. When a stop work order is issued, no work may take place until the situation has been resolved and the stop work order has been removed by the Community Development Department.

11. What if I need to make changes to my approved plans during construction?: Any changes must be approved by the Community Development Department prior to the work being done. A cover letter explaining the changes along with 3 sets of revised drawings should to be submitted for our review. Once the changes have been approved you will be notified and you will be issued revised job site copies.

12. What is the purpose of a refundable bond?: A refundable bond is added to the permit fee to insure the work is inspected as required or to cover the cost of excessive reinspections. Once the project has passed the final inspection, the bond refund will be processed and returned to you. Generally, it takes 3 to 6 weeks for the bond to reach you.

13. Is a permit necessary for a garage sale?: No permit is required for garage sales. Garage sale signs must be placed in the ground and not on poles or trees.

14. Is there a restriction on Lawn Watering?: Lawn sprinkling is prohibited between Noon to 6:00 PM every day from May 15th through September 15, nor is it permitted on any two consecutive days. The need for adequate water pressure and water conservation makes this restriction necessary. Violation of this ordinance may result in a fine.

15. Am I required to have House Numbers?

Please post address numbers clearly on your house or mailbox. Every second counts during a fire, medical, or police emergency. Valuable time can be lost if your address number is not clearly posted where emergency personnel can see it.

Please make sure to:

-Post your address number in a well lit area at the front door of your house so as to be visible from the street.

-If you have curbside mailbox, place numbers on this as well.

-Use large 4-inch or larger plain, block numbers. Script letters are too difficult to read.

16. May I open burn?: Burning of garbage or other debris is prohibited within the City limits. Outdoor fireplaces are legal to use. Contact Community Development Department at 847-506-6030 or the Fire Department at 847-397-3352 for more information.

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Community Development - Health

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1. What are the requirements for opening a new food service establishment or retail food establishment?: In addition to the health regulations, the Community Development Department has building, zoning, mechanical, electrical, plumbing and fire protection requirements. To obtain a copy of the restaurant construction guidelines, please visit the Forms and Applications page.

2. How do I report a complaint about a restaurant?: Please give us a call at 847-506-6030 or fill out an online complaint form.

3. What requirements do I need to follow to have a festival, fair, bake sale, barbecue, etc.?: You must obtain an Outdoor Activity Permit and a temporary food permit from the Health Department. Depending on circumstances, other permits (tent, sign, etc.) may also be necessary. To access this form, view the permits tab under the Forms and Applications page.

4. How do I report a complaint about the house, apartment, motel, or hotel that I am renting?: Please give us a call at 847-506-6030 or fill out an online complaint form.

5. I want to do catering out of my home. What are the requirements?: Zoning regulations prohibit such a home occupation. For more information, view the Home Occupations Permits page.

6. I’m going to buy an existing food establishment. What are the requirements?: Prior to purchasing the establishment please review the restaurant construction guidelines to determine what will be required to bring the facility into compliance. You can obtain a copy of the restaurant construction guidelines by visiting the Forms and Applications page.

7. Does the City of Rolling Meadows provide flu shots?: No, The City of Rolling Meadows does not provide this service. To find locations administering the flu shot, please visit the Northwest Community Healthcare website.

8. What should I do if I find a dead bird or squirrel?: Dead birds and squirrels can be double bagged and disposed with the regular trash.

9. What should I do if I have a mold problem in my home?: Please contact an environmental health consulting company or visit the Illinois Department of Public Health Guidelines' Indoor Air Quality website.

10. How many pets can I own?: Residents are allowed a total of 4 dogs, cats, or other household domestic animals.

11. How do I dispose of used needles properly?: For information regarding disposal of used needles, visit the Environmental Protection Agency's Disposal of Medical Sharps page.

12. What temperature must my landlord maintain in my apartment during the cold winter months?: The owner or any building who rents or leases a unit must maintain the temperature at 65 degrees during the day and 60 degrees at night from October 1 to May 15.

13. Are food service employees allowed to eat while preparing food?: No, employees may only consume food and/or use tobacco products in designated break areas that are separate from all food handling and dishwashing areas.

14. Do food service employees have to wash their hands after they handle money and before they handle food?: Employees, prior to handling food, must wash their hands after any activity that may have contaminated their hands. Therefore, they must wash their hands after handling money and before handling food.

15. Is it acceptable for food handlers to handle food with their bare hands?: Generally speaking, the answer is no. Bare hand contact with ready-to-eat foods, such as foods that will not be undergoing any further cooking, must be minimized. Therefore, the use of a proper utensil or single-use gloves is required when handling ready-to-eat foods.

16. What should I do if I think I have a food borne illness?: If you think you have become ill from eating contaminated food seek medical attention immediately. You should have a stool specimen cultured to determine the cause of illness. Please contact us at 847-506-6030 or fill out an online complaint form.

17. What is the proper temperature for your refrigerator?: Refrigerators should stay at 41 degrees Fahrenheit (5 degrees Celsius) or less. A temperature of 41 degrees Fahrenheit (5 degrees Celsius) or less is important because it slows the growth of most bacteria. The temperature won't kill the bacteria, but it will limit them from multiplying, and the fewer there are, the less likely you are to get sick from them.

Freezing at 0 degrees Fahrenheit (-18 degrees Celsius) or less stops bacterial growth. However, it won't kill all bacteria already present.

18. My power went off for several hours. Is the food in my refrigerator and freezer safe to eat?: This depends greatly on 2 factors: How long the power was interrupted and whether you opened the refrigerator or freezer doors after your power was lost. Most refrigerators and freezers not opened after a loss of power will maintain their temperature for quite some time. Refrigeration units can usually maintain a safe temperature for 8-12 hours. Freezers, if kept closed, can maintain a safe temperature for 24-48 hours.

If the refrigeration or freezer units have been opened, much of the temperature holding capacity has been lost. If your power is interrupted for more than 4 hours, the rule of "when in doubt, throw it out" applies to foods in your refrigerator. The foods in the freezer may be used if not completely thawed for more than 4 hours.

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Community Development - Heating, Ventilation & Air Conditioning

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1. What type of material must be used to vent a residential clothes dryer?: Dryer exhaust ducts must be constructed of metal and have a smooth interior finish, not be connected with screws. It is to be sized per the dryer manufacturer’s instruction but no less than 4 inches in diameter. Venting is to terminate to the exterior of the building.

2. Can the air conditioner condenser unit be placed or replaced in the side yard?: As a general rule, air conditioner condenser units are not allowed in the side yard. Review the handout for further details about air conditioner placement on your property on the Forms and Applications page.

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Community Development - Inspections

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1. Do I have to be present for inspections?: It is recommended but not required unless access to the home is necessary. Approved job site plans must be on-site and available to the inspector on all inspections.

2. How much notice does the Community Development Department need to schedule an inspection?: 24-hour notice is required for inspections. Inspections are scheduled from 8 a.m. to 2:30 p.m on the half hour. For more information, visit the Inspections page.

3. If I fail my inspection do I have to pay to have more reinspections?: You are allowed 2 inspections per step in your project, 1 inspection and 1 reinspection. If you have excessive reinspections, you may be charged for the additional inspections. If at any time you have questions regarding your project inspection requirements, please contact our department at 847-506-6030.

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Community Development - Licensing

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1. Can a business operate out of a home?: Home occupations which are an accessory use (or special use) of a dwelling unit carried on by the members of the immediate family residing on the premises are allowed. The use must be clearly incidental and secondary to the use of the dwelling unit for residential purposes and does not change the character of the residence or adversely affect the residential character of the neighborhood.

No signage is allowed. A 1-time registration of your home occupation and an annual City business license are required.

2. What must be done to open a business in Rolling Meadows?: You must complete the business license application. The fees for licenses are based on the square footage of the premises, type of business, and the month you are going to be opening. For more information, visit the Business Licensing page.

3. Do contractors need a Rolling Meadows business license?: Contractors working in the City require a Rolling Meadows business license even if a permit is not required. Exceptions include state licensed plumbers and electrical contractors registered with an approved municipality.

Contractor licenses are valid for 1 year from the date they are purchased renewal notices are not mailed to the licensee. A contractor is required to have a current, valid license before we can issue a permit for their project. All contractors will require a minimum of a $100,000 Certificate of Insurance policy and some types of work will also require a bond.

4. Is a license required to sell items door-to-door?: Yes, all solicitors or peddlers are required to have a valid license. The solicitor would need to apply for a Solicitor/Peddlers License. Once the solicitor/peddler has been approved and the fee paid they will be given a photo identification badge that they must display. To apply, fill out a Solicitor/Peddlers License Application (PDF).

5. Are Pedestrian Solicitation (Tag Days) allowed?: Yes, but each solicitation agency must register their Tag Day with the Community Development Department and only 1 group can be at an intersection at a time. Please call our office at 847-506-6030 for further details and requirements.

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Community Development - Plumbing

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1. Can PVC pipe be installed underground?: Yes, except there are special requirements for penetrating a foundation.

2. Is a floor drain required in the crawl space?: Yes, if the crawl space has a concrete floor and there is plumbing installed above.

3. Do I need a permit for a water heater installation?: Yes, you need a permit for a new or replacement water heater.

4. What type of pipe is used for an outdoor sewer repair or a cleanout?: Type SDR26 plastic pipe in the most common. The code allows others.

5. Can I bury a valve or union in a wall or ceiling?: No, unless it is made accessible by installing an access door or panel.

6. Can I use plastic water pipe?: No, type “M” or heavier copper or galvanized pipe is required.

7. Can my dishwasher discharge into the garbage disposal?: No, the State Plumbing Code does not allow dishwashers to discharge into garbage disposals.

8. How much clearance is required between my flue pipe and any combustibles?: Single wall pipe requires a minimum of 6-inch clearance and a 1-inch clearance for a B-vent.

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Community Development - Rental Dwelling Program

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1. If I rent out my property, do I need a license?: The City has a rental dwelling licensing program that covers all rental apartments, condominiums, townhouse, and single family homes in the City. A rental inspection helps to assure that the home has met minimum housing standards.

2. How do I get my rental property licensed?: You can print an application or pick up 1 at City Hall. After you complete the form, submit it to our office with the appropriate fee for processing. Licenses are good for 1 year and expire on May 31. View the Rental Dwelling Program tab on the Forms and Applications page.

3. What do the inspectors look for during their inspection?: The inspectors will be doing a property maintenance and safety inspection. Some of the areas they will be inspecting include checking to see that the smoke detectors are in working order and that the electrical panel is labeled.

They will also be assuring that there are no broken windows or leaky plumbing fixtures and they will be checking to see that there is no overcrowding of the unit. The inspectors are assuring that the property is being maintained in a safe and sanitary manner and both exterior and interior areas will be inspected.

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Community Development - Right-of-Ways

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1. What is a Right-of-Way?: The right-of-way (ROW) is public property that includes any public thoroughfare such as a street, road, or alley. It also usually includes adjacent median, curbs, ditches and culverts, parkways and parkway trees, utility poles, sidewalks, and driveway aprons, which is the section of all driveways between the street curb and the property line. Improvements located underground in the ROW include stormwater mechanisms, water mains, and sanitary sewers, as well as other public utility and cable lines. The ROW typically starts 12-18” from the edge of the public sidewalk nearest the residence or business and continues to the same point on the opposite side of the street. The exact location of the ROW boundary line can only be determined by locating buried property survey stakes, obtaining the information from your plat of survey, or hiring a licensed surveyor to establish new property survey markers. Rights-of-way can fall under City, County, or State jurisdiction. In Rolling Meadows, the following roads are in part or fully NOT within the City’s jurisdiction: Algonquin Road, Golf Road, Euclid Road, Plum Grove Road, Meacham Road, and Hicks Road.

2. What are parkways?: Parkways are generally the grass strips between the roadway curb and the sidewalk located in the ROW.

3. What projects require a right-of-way permit?: Permits are required for all work that is to be completed within the right-of-way as defined above. Any time an individual, property owner, contractor, or utility company needs to perform above or below groundwork within the City-owned ROW, a ROW permit is required. In some circumstances, a City building permit may be required instead of a ROW permit.

4. What are typical right-of-way projects?: Utility installation, modification, or repair; such as electric, fiber optics, phone lines, cable lines, gas, or Small Cell wireless antennas.

5. What types of work in the right-of-way require building permits?

Water main (or service)
Stormwater system or sanitary sewer connection or repair.
Sidewalk construction or repair.
Lawn irrigation systems.
Constructing a new or replacing or reconstructing an existing driveway apron.

Contact Community Development for more information on these types of projects.

Please note, regulations still apply for work performed within the right-of-way, even when a permit is not required.

6. Why do I need a right-of-way permit?: Obtaining a permit ensures that all new work conducted within the City’s ROW meets all applicable regulations and does not interfere with existing above or below ground infrastructure, or pose a danger to the general public or the individuals performing the work. Permits also ensure that grass and other landscaping is restored to the same or better conditions as before the work was performed. Lastly, the City uses permit data to update its records on what exists in the ROW to avoid unnecessary or unforeseen costs during emergencies and routine maintenance.

7. What do I need to apply for a right-of-way permit?

Unless it is a small cell wireless application, a completed right-of-way general application must be filled out, as well as the top portion of the general fee schedule document (Work address, applicant’s name, address, phone number, working for, and owner or contractor). Small cell wireless applicants must fill out the Small Cell Wireless Application as well as the top portion of the general fee schedule document (Work address, applicant’s name, address, phone number, working for, and owner or contractor).

Every applicant must also submit all required supporting documents for the project; including a proposed map or design of where the work is occurring, materials for the project, scope of the project, a copy of the contractor’s certificate of insurance, a traffic plan, and structural calculations stamped by a design professional (if applicable).

8. How do I know if my right-of-way project is in the City's jurisdiction?: There are some areas within Rolling Meadows that the State and/or County own and maintain. City permits for work in those ROWs are not required, but State or County permits may be required. The website at IL Road Jurisdiction-IDOT provides a color-coded map that identifies who owns and maintains each roadway within the City of Rolling Meadows. City staff can provide further assistance by e-mailing a request to ROWpermits@cityrm.org to assist with the identification of who owns and maintains the street. Be sure to provide the address or any other locational information in your request.

9. How do I submit for a right-of-way permit now that I have what I need?

You can submit a permit application electronically via email by sending the application and project documents to ROWpermits@cityrm.org , or you can send them via U.S. mail to:

Rolling Meadows Public Works Department

Attention: ROW Permits

3900 Berdnick Street

Rolling Meadows, IL 60008

10. How long it my right-of-way permit good for?: All permits are good for 180 days from the issuance of the approved permit. If this timeline cannot be met, the City can consider requests for extensions by sending a request to ROWpermits@cityrm.org.

11. What types of inspection do I need for my right-of-way project?

Each project is different, so City staff will provide information about what inspections are required for each permit. These inspection requirements are noted on the approved permit. Most projects need a pre-and post- (final) inspection. All inspection requests require a minimum of 24 hours in advance of the desired time. If a project is removing any hardscape such as a sidewalk or a portion of a driveway, a pre-pour and final inspection for the concrete or asphalt will need to be scheduled. Approved construction plans (including traffic plans) and issued permits must be available on-site and accessible to an inspector upon request during an inspection. Please have the permit number, location, and contact information available when requesting to schedule an inspection.

To schedule an inspection please call the Community Development Division at 847-506-6030

12. What if I need to work near or under a parkway tree?

It is unlawful to injure any public tree located in the ROW parkway. Any excavation under the overhead tree canopy (drip line) requires approval from the City Forester before any work can begin. A site visit can be scheduled and the City Forester can be reached at 847-963-0500. Please see the Municipal Code for Chapter 14 Vegetation on the City’s Website for more information.

The Director of Public Works or designee shall have the authority to determine the excavation limits and methods to be used, or to grant exemptions from the requirements (when warranted or in his/her discretion is deemed to be an unusual circumstance), and to suspend or terminate construction that deviates from approved plans. The Director of Public Works or designee has the authority to determine when unavoidable damage to tree roots is substantial enough to cause the tree to be unstable and/or hazardous, therefore warranting removal and replacement of the tree at the applicant’s cost.

During certain types of construction work, the applicants may be required to place tree fencing as determined by the City Forester to prevent long-term health concerns or injury to the trees. All tree guards are subject to approval by the City Forester or designee.

13. What about right-of-way work during the winter?: No person or utility shall be granted a permit to excavate or open any street or sidewalk from November 15^th of each year to April 1^st of the following year unless an emergency or special condition exists and permission is obtained in writing from the City. Any person or utility wishing to obtain an excavation permit between the aforementioned dates shall first explain fully, in writing, the nature of the emergency situation to the City before permission is granted. If a hazardous condition, which would endanger life and/or property exists, excavation work shall not be delayed. However, a written explanation shall be delivered to the City as soon as possible and an excavation permit obtained for the opening made by the following day.

14. Do I need a contractor's license for a right-of-way project?: Yes, any contractor or subcontractor doing work within the City of Rolling Meadows must have an active contractor license with the City of Rolling Meadows before any work commences. This is also needed for companies doing work for utilities under franchise agreements as well. The contractor’s licenses may be obtained by going to the Community Development Division and filing the appropriate paperwork before any work commences.

15. Do I need insurance or a bond for my project?

Yes. Any contractor doing work in the right of way needs to provide the City a certificate of insurance that meets the following requirements:

Commercial General Liability: $1,000,000 combined single limit per occurrence for bodily injury.
Property damage and $1,000,000 per occurrence for personal injury. The general aggregate shall be twice the required occurrence limit. Minimum General Aggregate shall be no less than $2,000,000 or a project/contract specific aggregate of $1,000,000.
Owners and Contractors Protective Liability (OCP): $1,000,000 combined single limit.
Automobile liability: $1,000,000 combined single limit per accident for bodily injury and property damage.
Compensation limits as required by the Labor Code of Illinois and Employers' Liability limits of $1,000,000 per accident.
The Contractor shall include all subcontractors as insured under its policies or shall furnish separate certificates of insurance and endorsements for each subcontractor. All coverage for subcontractors shall be subject to all of the requirements stated herein.
The Contractor shall provide an ISO form #CG20-12 or equivalent per insurance company state filing, naming the City of Rolling Meadows as their interest may occur.

A surety bond will also be required to protect the City against failure to restore the right-of-way. The amount will depend on the scope and type of work being completed, and the amount will be communicated as part of the right-of-way permit approval. The bond shall be released to the permit holder upon the expiration of the guarantee period. The guarantee period shall be for a period of two years following the satisfactory completion of the permitted work. During the guarantee period, the applicant shall be responsible for the restoration, repair, and maintenance of their work

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Community Development - Signage

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1. How many for sale or for rent signs can I have?: For sale/ for rent signs are only allowed in the R-1, R-2, R-4, and R-5 Zoning District. You may have 1 sign, no larger than 9 square feet in size. It must be located a minimum of 15 feet from the front property line.

2. Can I have open house or garage sale signs?: Open house signs are only allowed for R-1, R-2, R-4 and R-5 Zoning District. Signs are only allowed on Thursday, Friday, Saturday, and Sunday between the hours of 7 a.m. to 6 p.m. All signs must be removed nightly.

3. I live in a condominium. Am I allowed to have any type of signs?: No, the R-3 Multi-Family Zoning District does not allow for sale, for rent, or open house signs to be displayed on the common area or off-premise.

4. My contractor wants to put an advertising sign in my yard, is that allowed?: No, portable advertising signs are not allowed.

5. Can I have a political campaign sign?: Political campaign signs are allowed. They can only be displayed for 60 days and must be removed within 48 hours after an election. Political signs are not permitted on public property.

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Crime Free Multi-Housing Program

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1. I only have one unit, why does the ordinance apply to me?: Laws regarding rental properties and eviction proceedings can be complicated. Most small property owners operate their rental unit as an investment and may not have the background, information, or experience that would assist them in preventing or dealing with problems on their property. The city has had several cases related to rental condos or rental single-family homes where drug sales, criminal gang activity (including Aggravated Assault/Battery) and severe nuisance problems have adversely impacted the quality of life in the neighborhood and the property owner was unaware or unable to quickly or effectively resolve the matter. One has no way of knowing if the next renter will become a nightmare for you and the community. The Crime Free Multi-Housing program can help you be prepared to prevent problems or be ready to quickly and effectively deal with problems should they occur.

2. What will I learn at the 4-hour seminar?: The Crime Free Multi-Housing program was developed in 1992 by the Mesa, Arizona Police Department. The International Crime Free Multi-Housing Program have spread to nearly 2,000 cities in 44 U.S. states, 5 Canadian Provinces, Mexico, England, Finland, Japan, Russia, Malaysia, Nigeria, Afghanistan, and Puerto Rico.

The information contained in the seminar is a compilation of experience and proven methods from professional rental property managers, lawyers, and police officers.

Seminar topics include:

Explanation of the City of Rolling Meadows residential rental ordinance
Overview of community policing and city resources available to assist you
Explanation of the Crime Free Lease Addendum with samples provided
CPTED (Crime Prevention Through Environmental Design) overview
Combating Crime Problems
Dealing with Non-Compliance
Applicant Screening (Background Checks)
Active Property Management and Working with the Police
City of Rolling Meadows rental issues/inspections/miscellaneous ordinances
USB workbook and additional valuable handouts and resource information
Seminar Registration Form.

3. When will the seminars be available for attendance?: In an effort to provide the rental property owner, agent or manager an opportunity to attend the seminar with the least amount of difficulty, we will offer sessions every month. Seminars are scheduled on Saturdays. Please visit our website http://www.cityrm.org/formcenter/crime-free-registration-10/crime-free-multihousing-seminaronline-57 to register online. If you have any questions contact Program Coordinator Officer Jason Everett, at 847-870-2649, or email everettj@cityrm.org.

4. I live out of state. Do I have to attend?: Not necessarily. If you live out of state, you undoubtedly have a local individual that handles matters for you related to the rental property. With this in mind, the ordinance does state the rental property owner OR agent (manager), shall attend a CFMH seminar.

5. I own more than one unit in the city. How many seminars do I need to attend?: You (or your agent or designee) need to attend only one seminar regardless of the number of rental units that you own or operate in the city.

6. Does the ordinance require a criminal background check for rental applicants?: No. Thorough applicant screening is recommended and discussed in the seminar, however, the ordinance does not require criminal background checks.

7. Does the ordinance require me to evict a tenant for one criminal incident?: Not necessarily. The ordinance does require the use of a Crime Free Lease Addendum or similar wording in the body of the lease that makes criminal activity a cause for eviction. The ordinance does allow the city to require an eviction based on the severity for one criminal act. It also provides the rental property owner/manager the tool and ability to deal with a problem when needed. The Crime Free Lease Addendum was developed by HUD and is used in section 8 leases utilized by housing authorities. Evictions based on this concept were upheld by the U.S. Supreme Court in 2002 (see Oakland Housing Authority v. Rucker and Department of Housing and Urban Development v. Rucker).

8. Doesn’t the ordinance promote discrimination or profiling?: No. The Federal Fair Housing Act, which is discussed during the seminar and contained in the workbook, has seven protected classes. The seven protected classes relate to a persons race, color, national origin, religion, sex, familial status or handicap (disability). A person’s behavior is not a protected class. The ordinance is intended to deal with a tenant’s or tenants friends and associates criminal or excessive nuisance behavior that is impacting the health, safety, or quality of life of a neighborhood regardless of the tenant’s race, ethnic background, or income status. Would you like to live next to a drug dealer, gang member, or renter that has loud and drunken parties every weekend?

9. How can I be held responsible for the actions of my tenant?: A rental property, regardless of size, is in fact a business operation. While the city has the power to declare certain businesses and non-rental residential properties as nuisance, it has the right and responsibility to do the same for troublesome rental properties. The ordinance is designed to provide education and tools to rental property owners that will assist them and empower them to reduce the chances of problems and be prepared to quickly and effectively deal with problem tenants. This will not only assist the city and local neighborhoods, but may also protect the rental property owner from potential loss of rent during a protracted eviction and costly repairs to damaged units.

10. Will my rental license be suspended or revoked any time a crime happens?: No. With over 1500 apartments and over 900 single unit rental licenses (condos, single family homes, etc.) it is not possible to track every single incident. However, the units that become excessive in nature by virtue of the type of criminal activity or amount of nuisance activity (as noted in the ordinance) that impacts the quality of life of a neighborhood will be notified. The owners that actively work with the police department in an attempt to resolve the problem should have no concern. The city will not automatically suspend or revoke a rental license for a property that meets the nuisance standard. The city manager, upon specific recommendation, may review the situation and may suspend or recommend revocation for a small percentage of rental property owners who fail to attempt to resolve problems on their property.

11. Does Crime Free Multi-Housing really work?: YES!!! Crime and drug infested properties around the country have seen dramatic decreases in calls for police service after CFMH was implemented. The City of Rolling Meadows Crime Free Multi-Housing Program was started in 2012. Since then, we have experienced a substantial decrease in calls for police service in 3 of our major rental properties. It is apparent that the efforts of our CFMH program working with rental property managers along with our beat officers and specialty units have been effective. Additionally, there is a push to have several if not all rental apartment communities either certified or becoming certified in the CFMH program. The program solicits the interest of Homeowners Associations to adopt the principals of CFMH in their rules and regulations to deal with the number of rental (non-owner occupied) units in their associations.

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Cross-Connection Control Program

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1. Who is “BSI”?

The City of Rolling Meadows has contracted Backflow Solutions, Inc. (BSI) to manage the Cross-Connection Control Program. BSI has experience managing these programs across the country, with many of their accounts being located in the Chicagoland area.

Your backflow prevention device MUST be tested annually. BSI will mail you a letter (to non-residential backflow assembly addresses only) 30 days prior to your due date to remind you of your upcoming required inspection, and once again a day after if they do not receive an inspection report on the due date.

2. Who can test my backflow device(s) and who is responsible to send information to BSI, Inc.?

Backflow prevention devices may be tested by a State of Illinois licensed plumber who is also certified by the IEPA as a Cross Connection Device Inspector (CCDI).

Your tester is responsible for returning the original, signed inspection reports to BSI AND the city (waterops@cityrm.org) by either mail or high-quality scan through email. The inspection report must be submitted within 5 calendar days of when the test was completed. Testers should provide their customers with proof that the reports were submitted.

3. What if my device fails the inspection?

If your backflow prevention device fails the inspection, it must be either repaired or replaced. In order to replace your backflow prevention device, you are required to apply for a permit from the City’s Community Development Division, located at city hall.

It is the property owner’s responsibility to maintain testing and incur the costs that may come with testing.

4. How do I get a backflow device removed?: In order to remove a backflow device, you must apply for a plumbing permit from the Community Development Division, located at city hall. Public Works officials will then be prompted to inspect your plumbing and determine whether or not you are able to relocate, replace, or remove your backflow device.

5. What will happen if I do not get my device(s) tested?: If you fail to get your device tested within the annual test date, you shall be summoned to adjudication for violating city code. The ordinances pertaining to Cross-Connection and Backflow Prevention may be found on the City website under the “Government” tab, then “Rolling Meadows Code of Ordinances”. Once you have been directed to the Ordinance page, you may scroll down until you find “Chapter 110 – Utilities”, and proceed down to “Article IV. – Water.” followed by “Division 3. – Cross-Connection Control”.

6. How often do I need to get my backflow device tested? Who can I contact for more information?

As mentioned previously, you are required to have your device tested once per year in attempt to protect not only the city’s public water supply, but your home’s plumbing as well.

If you find yourself in need of additional assistance, you may contact BSI at (800) 414-4990.

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Electrical Aggregation Letters & Solicitations

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1. I Received a Letter From MC2. What Does it Mean?: MC² is required by law to send letters to all eligible participants to notify them of the new agreement terms and to provide them with the option to "OPT OUT" or "OPT IN" before the City of Rolling Meadows enrollments become effective. Click here for an example of an "OPT OUT" letter; click here for an example of an "OPT IN" letter.

2. What Do I Do if I Receive a Letter From ComEd?

This is normal and part of the program. If you received this letter, it is either because:

You participate in a program such as hourly pricing, net metering (for solar panels), or community solar where your pricing or participation may change if you move to MC²; or,
MC² does not believe it can supply energy for your account more efficiently than ComEd.

You are still supporting our electricity aggregation program even if you remain on ComEd service.

3. How Do I Opt-In or Opt-Out?

MC² will automatically enroll you in the type of service that is most advantageous to our electricity aggregation program. No action is necessary. If you were not moved to MC² service but you wish to explicitly opt-in to have MC² serve as your electric provider, you must take action to enroll. Visit www.mc2energyservices.com/special (enter promo code "Rolling Meadows") or call (833) 879-0713, Monday - Friday, 8 am to 5 pm. If you wish to enroll, you will never pay more than the ComEd rate. There are no enrollment or early termination fees.

If you received an opt-out letter but do not wish to have MC² serve as your electric provider, you must take action. You received a postage-prepaid reply card with your opt-out letter that you can return to MC². You may also call (833) 879-0713 , Monday - Friday, 8 am to 5 pm or email rollingmeadows@mc2energyservices.com. However, if at any time you wish to return to ComEd service, there is no termination fee.

4. Someone Came to My Door or Called Me Asking Me to Switch Power Suppliers

MC Squared Energy Services, LLC (MC²) is the only vendor endorsed by the City of Rolling Meadows. Any solicitor who comes to your door or calls asking you to switch to a new supplier is not associated with the City of Rolling Meadows' Electrical Aggregation Program, MC² or ComEd.

Marketers may visit your home or call you with the goal of switching you to a different electricity supplier. Some of these marketers may be aggressive and may misrepresent themselves to you, offering a "utility rebate program" that could result in your electricity supply being priced much higher than the ComEd rate after a short-term "teaser" rate. The Illinois Attorney General recently negociated a $2.65 million settlement with a retail energy marketing company based in part on allegations of aggressive marketing claims.

Here are some simple steps that yo ucan take to avoid becoming a victim of an energy scam:

Do not give your ComEd bill to anyone at your door.
Do not tell anyone your ComEd account number at the door or by phone.
Don't say "yes" to a marketer calling, even if they ask you if this is your name or any other similar question.
Call the police if you think someone is trying to scam you.
Do not be pressured. Just shut the door or hang up!
Place a "No Solicitors Invited" sign on your door.

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Fire Department

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1. How do I enroll in a CPR class?

American Heart Association Basic and Healthcare Provider CPR-AED classes are taught the 3rd Wednesday of every month, except December.

6:00 PM to 9:00 PM

Fire Station 16 - 2340 Hicks Road

Cost: $40.00

Click Here for Online Registration

2. What is the City Ordinance for Bonfires?

Back yard fire pits and recreational fires are permitted; however, following requirements are to be met:

The fireplace or fire pit is to be no larger than 3 feet in diameter and 2 feet in height.
The recreational fire is to be 25 feet away from any structure or combustible material.
Leaves, rubbish, and construction materials are not to be burned.
The fire is to be constantly attended until extinguished.
The smoke is not to create a nuisance.
(IFC 2009 Chapter 3)

3. How do I get a Knox Box for my business?: Follow the link below to order a Knox Box for your business. All purchasing and approval is completed online. Any questions call 847-397-3352.

4. How do I get a Knox Box for my home, apartment, or condo?: The Residential Knox-Box® is a high security key safe designed for single family homes that only local emergency responders can access. With a Residential KNOX-BOX installed, emergency responders can respond quickly, without forcing entry. They simply remove your entrance key stored inside, provide medical assistance and re-lock your door when they leave.
Come to Station 16 at 2455 Plum Grove Road to fill out a user agreement.
Cost is $200 which is refundable upon return of box to department headquarters.
Only accept payment by check or cash. Bring spare house key.

5. How do I know what size car seat my child should use and can the Fire Department help me install in my vehicle?: You may contact our Child Safety Seat Technicians at the Rolling Meadows Police Department (847) 255-2416 to assist you with determining the size seat your child should require. A Child Safety Seat Technician can also assistance you with the installation of a car seat in your vehicle. Or, you may link to the NHTSA Parent Central website here for detailed information. http://www.safercar.gov/parents/index.htm

6. How do I schedule a tour of the Fire Station?: Please call the Fire Department administrative line at 847-397-3352 for more information and to set up a tour time.

7. How do I get a copy of an Ambulance report and/or Billing information?

Our medical records are processed and stored with the Northwest Community Emergency Medical Services System. Our billing records are processed and stored with Andres Medical Billing, LTC. Please contact these organizations directly for patient care report and/or billing information. Their contact information is:

MEDICAL REPORTS
Northwest Community
Emergency Medical Services System
800 West Central Road
Arlington Heights, IL 60005
847-618-4480

PATIENT BILLING INFORMATION
Andres Medical Billing, LTC
3343 North Ridge Avenue
Arlington Heights, IL 60004
847-577-8811

8. How do I obtain a copy of a fire report?

Complete a Freedom of Information Request (FOIA).

Freedom of Information Officer
Ginny Cotugno
3600 Kirchoff Road
Rolling Meadows, IL 60008

Fax: (847) 483-0364
Email: cotugnog@cityrm.org
Phone: (847) 870-9007

9. How do I request the Fire Department give a Fire Safety Talk?: All public education events are schedules through our public education officer Lt. Jim Marvin. Please call 847-397-3352 to schedule.

10. How do I enroll my business in IROL (Inspections Reports On-Line)?

In an effort to streamline the inspection process, The Rolling Meadows Fire Department has registered with InspectionReportsOnline (IROL). IROL is a Web-based Inspection Report Management System.

IROL will allow our Fire Department to receive and manage required system inspection reports submitted, electronically, by any Service Provider through one secure and centralized location. There is no cost to property owners, property managers, business owners to register or access the site.

If your property/business receives any of the following required inspections in our Jurisdiction, we are requiring you register as a Property Owner (PO): Additionally if you could provide a copy of this letter to any business / occupant within your property that has any of the listed below systems, that are separate from the main property.

Fire Alarm Inspections

Sprinkler Systems (wet, dry, or pre-action systems)
Engineered and Pre-Engineered Systems
Fire Pump Tests
Testing of Fire and Smoke Doors
Hood and Duct Systems
Back Flow Device

In order to Register:
1. Visit www.InspectionReportsOnline.net and click on the green “Property Owner” box
2. Register as a Property Owner (PO). Click on the “Select 30 day trial” box. You are not being charged to use this site but "dummy" credit card information is required. Call IROL to obtain this information.
3. Please register all buildings you own, manage, and/or do business in that have any of the above required inspections. Each building shall be registered individually.

After you have registered and are activated, you will receive a Property Owner Identification Number (PO ID). This ID will allow our department to receive and submit reports to you. In addition, the ID can allow your Service Companies to submit reports.

If you have any questions on our new process, please feel free to contact us. If your questions are directed towards IROL, please call 331.454.7800 Monday-Friday 8am-4:00 pm CST, or email info@irol-llc.net.

11. How does a Fire Protection Service Provider enroll in IROL?

In an effort to streamline the inspection process our Jurisdiction has registered with InspectionReportsOnline (IROL). IROL is a Web-based Inspection Report Management System for Authorities Having Jurisdiction, Service Providers, and Commercial Property Owners.

IROL allows our Jurisdiction to receive and manage required system inspection reports submitted, electronically, by Service Providers through one secure and centralized web location. Utilizing this system will increase our record retention challenges, assist in deficiency follow through, and reduce/eliminate many of the issues and costs associated with the inspection process.

If your Company provides any of the following required inspections to our Jurisdiction, we are requiring you register as a Service Provider (SP):

Fire Alarm Inspections
?
Sprinkler Systems (wet, dry, or pre-action systems)
Engineered and Pre-Engineered Systems
Fire Pump Tests
Testing of Fire and Smoke Doors
Hood and Duct Systems
Back Flow Devices

In order to Register and Learn More about IROL:
1.Visit www.InspectionReportsOnline.net and click on the blue “Service Provider” box
2.Register as a Service Provider (SP)
3.Once registered and activated, you will need our AHJ Identification Number in order submit reports to our Jurisdiction. Our AHJ Identification Number is: (ILA11227). This ID can also be found on your SP Dashboard once activated.

IROL’s Team is ready and willing to assist; from registration through continued use. They offer training at no cost to all users.

Thank you for assisting us in streamlining our process. We are confident the IROL site will benefit all parties involved.

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General Electrical Aggregation

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1. Will Someone Else Now Bill Me For My Electricity Usage?: No. You will continue to receive a single bill from ComEd each month. “MC Squared Energy Services” will be designated as your supplier in the “Supply” section of your ComEd bill. ComEd will continue to bill you for distribution services and taxes. Payments should still be sent to ComEd at the address provided and how you pay your bill will not change. There is no impact to ComEd services such as Budget Billing, Peak Time Savings and/or financial assistance.

2. Is There an Early Termination Fee?: No. There is no termination fee; you are only obligated to pay for services rendered under the contract until your service is terminated. You may cancel at any time by calling MC² at (855) 697-0286, Monday through Friday, 8 a.m. to 5 p.m.

3. Is There an Enrollment or Switching Fee?: No. There are no enrollment or switching fees.

4. What is Electrical Aggregation?: State law allows municipalities to "shop" for electricity on behalf of residential and small business customers through a competitive bidding process with alternative energy suppliers (other than ComEd).

5. Who Should I Contact Regarding Problems with my Electric Service?: ComEd continues to deliver energy to all customers and is responsible for outages, emergencies and other problems. Call 800-334-7661 or visit www.comed.com.

6. Will My Electric Service be Disrupted During the Switch?: No. Electricity provided by MC² is delivered through existing transmissions and distribution systems maintained by ComEd. The switch is seamless.

7. What Happens at the End of the 12-Month Contract?: If the City decides to end the program upon the contract's completion, all accounts served by MC² will revert to ComEd. City leaders may also choose a different energy provider.

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Police Department - Crime Prevention

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1. I received a phone call from someone identifying himself/herself as an IRS agent or US Marshall saying I owe taxes and will be arrested. What do I do?: The IRS or US Marshall will NEVER contact you via telephone and tell you that you are going to be arrested over taxes owed nor will a Rolling Meadows Police Officer come to your door and arrest you for not paying taxes. Federal authorities have said an IRS agent will never call consumers; an alert on back taxes would come in the mail from the IRS. If you do receive this mail contact the IRS directly and not the number in the letter because it also could be a scam. Check out our Facebook and YouTube page for information and videos of actual scam calls.

2. I received a voice mail message telling me I do not get a trial and I have to call the IRS agent back. What do I do?: This is a message the scammer will use to get you to call him or her back. Once you call the scammer back, he or she will then force you with threats of arrest unless you obtain the amount of money the scammer is asking for either by going to your bank and obtaining the funds and transferring them via western union or by way of money cards like green dot. Do not give anyone money or your account information or you will be a victim.

3. I received a telephone call from a person conducting a survey for the Rolling Meadows Police Department. Is it legitimate?: It may be. Each year, a group of police volunteers calls many residents in an effort to conduct an opinion survey of police services. This information is used by the police administration in allocating staff, developing strategies, solving community problems, and creating programs. These volunteers will never ask for personal information and participating in the survey is completely optional.

Remember, never give out any personal information (Social Security Numbers, bank account numbers, passwords, credit card numbers, etc.) to any person who calls.

4. I did send money to the agent (scammer) who said he was from the IRS. What can I do, can I get my money back?: The short answer is NO or possible, If you sent the money to the scammers via Western Union or Money Gram you can report the situation directly to the business you went to and see if they can help you as long as your money has not been picked up yet. If the scammer hasn't picked up the money, you could possibly get it back. If the scammer did pick up the money unfortunately it is gone and the police department or federal authorities are unable to assist you.

5. I have been scammed. Who do I report this to?

The report should be filed at:
Federal Trade Commission (FTC)
https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

Treasury Inspector General of Tax Administration (TIGTA): https://www.treasury.gov/tigta or 800-366-4484

IRS: http://www.irs.gov/uac/Report-Phishing or (800) 829-1040

6. Can the scammer who stole my money get caught?: The answer is it's possible but unlikely. Scammers use what is called spoofing technology which allows them to use different phone numbers as well as masking and hiding IP addresses if it is done online. The FTC has admitted that it's incredibly hard to catch people, many of the scammers are overseas. However, the FTC said consumers should file reports with them.

7. I have the phone number the scammer called me from. What do I do?: First, DO NOT call the scammer back. Instead report the phone number to the FTC at https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc
and also put your phone number in the do not call registry. Also use a search engine like Google and place the phone number in the search field. You will instantly see that people have reported this number and it is a scam number.

8. Will caller ID help me for scams?: Possibly, if you do not recognize the phone number do not pick up. However, be aware that your voicemail or answering machine will be available and the scammer WILL leave a message identifying himself or herself as an IRS agent asking you to contact him or her back at a phone number. DO NOT call it back. Report the incident to the FTC.

9. Do you have more information about scams?: Yes, you can check out the police department's scam link at:
http://www.cityrm.org/522/Types-of-Scams

10. I'm going on vacation. Will the police watch my house?: If you live in Rolling Meadows, you may provide us with your information such as a telephone number where you may be reached, the dates you will be gone, and names of people who have a key to your house who live nearby. In case of an emergency, the Police or Fire Department then has the means to make contact with you or someone you trust to provide information or assistance.

Police and service officers will not go out to your house and conduct premise checks unless there are suspicious circumstances or an emergency. Having a trusted neighbor or relative retrieve mail, maintain the grounds, and check the house is highly recommended.

11. I have been receiving harassing telephone calls. What can I do?: This type of complaint can be handled by an online report or mail-in report. To file the report online go to: http://www.cityrm.org/FormCenter/Police-Department-4/Rolling-Meadows-Police-DepartmentONLINE--55 to file a mail in report go to: http://www.cityrm.org/280/Alternative-Reporting-System and download the PDF. Complete the form and mail back or drop off at the police desk at 3600 Kirchoff Rd. Rolling Meadows, IL 60008. Questions, you can call 847-255-2416 whic is our non emergency number.

12. I have received a phone call or text message where a threat was made. What can I do?: First to deal with harassing telephone calls do not engage the caller or attempt to speak with the caller. Note the date, time and if possible the telephone number that the call originated from. If it is a text message please save the text so an officer can view the text and if necessary take a picture of it for documentation. Then file a police report by contact the police department at 847-255-2416.

13. How can I protect myself from being a victim of identity theft?

Did you know that identity theft is the number one crime in America and it is estimated to increase over 1000%? Identity theft is exactly what it sounds like. Someone literally steals your identity for personal gain. Usually what happens is that a person obtains information such as your social security number and/or driver license number to commit various forms of fraud. The thief may apply for loans or credit cards, rent apartments, lease cars, obtain services, and much more. The victim, unfortunately, is then left with a ruined credit history or having the complicated task of regaining financial health or trying to restore their reputation in the community. Here are some helpful hints on how to protect yourself from being a victim:

Check your credit reports once a year.
Guard your Social Security number.
When possible, don’t carry your Social Security card with you.
Don’t put your SSN or drivers license number on your checks.
Guard your personal information.

You should never give your Social Security number to anyone unless they have a good reason for needing it.

Watch for people who may try to eavesdrop and overhear the information you give out orally.

Carefully destroy papers you throw out,especially those with sensitive or identifying information.

Be suspicious of telephone solicitors. Never provide information unless you have initiated the call.

Use a locked mailbox to send and receive all mail. Reduce the number of pre approved credit card offers you receive (they will ask for your SSN). For further information on identity theft, we encourage you to visit the Department of Justice website: www.usdoj.gov/criminal/fraud/idtheft.html

If you need more assistance please call the police department at 847-255-2416.

14. How do I report gang or drug activity?: You may call the police by dialing 911 if it is in progress. If it is not in progress and you want to report information you may contact the police department at 847-255-2416. You may call RMPD Crime Stoppers at 847-590-7867 or submit an email to crimestoppers@cityrm.org this email address is encrypted and there is no way to track where it is coming from.

15. What can people of the City do to help stop crime?: Most property crime can be easily prevented by utilizing some simple crime prevention methods. The majority of crimes that have occurred in Rolling Meadows are thefts from vehicles and entry to open garages. Almost none of these involved any type of force to gain entry such as breaking a window. Residents must close their garage doors when not outside or able to watch the garage. The majority of garages have been entered at night, often just after dark. This has occurred even with parties occurring in the backyard or people home and awake. Vehicles have been left unlocked with valuables such as wallets, GPS systems, credit cards, computers, etc. in plain sight. For younger offenders, we must take the temptation away from them. Lock your vehicles as most thieves do not want to draw attention by breaking glass and making noise. Hide you valuables in your car if you cannot take them into the house. Put items in the trunk where they are not visible.

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Police Department - Criminal Records & Arrests

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1. Can I see my criminal record?: On January 1, 1991, the Uniform Conviction Information Act (UCIA) became law in Illinois. This act mandates that all criminal history record conviction information collected and maintained by the Illinois State Police, Bureau of Identification, be made available to the public pursuant to 20 ILCS 2635/1 et seq. This law permits only conviction information to be disseminated to the public.

All requests for UCIA information must be submitted on a Conviction Information Request form. These forms are available from the Bureau of Identification. Each form has a unique processing control number. Consequently, copies can not be processed. All inquiries must be submitted on an original form.

2. How do I get my criminal record sealed or expunged?: Effective January 1, 2004, people with qualifying arrests and convictions may petition the court of their sentencing county to expunge or seal their records.

Your criminal record can cause many problems in obtaining employment, professional licensing, or funding for college.

3. What happens after a crime is reported to the police?: When an incident is reported to law enforcement authorities in Illinois, police 1st investigate whether a crime actually occurred. If so, exactly what kind of crime it was. If it is determined that a crime has been committed, the officers must then confirm that the offense took place within their jurisdiction. If not, the incident will be referred to the appropriate law enforcement agency. If the crime did occur within their jurisdiction, an officer will gather the available information from the victim and file a report.

These reports are an important part of the criminal justice system. Each local agency is responsible for supplying a record of certain reported crimes within their jurisdiction to the Illinois State Police's (ISP) Uniform Crime Reporting program. ISP forwards this data to the FBI, where a record is kept of certain crimes committed through the United States. The FBI and ISP publish annual reports on crime statistics based on this information.

The Criminal Justice Facts provided this information in April 2000 from the Illinois Criminal Justice Information Authority.

4. When do police fingerprint suspects?: Most offenders, except those accused of minor and traffic offenses, are fingerprinted as part of the booking process. Law enforcement agencies forward those fingerprints and other information to the Illinois State Police. The state police use the fingerprints and information pertaining to the arrest to update an offender's criminal history record or start 1 for someone with no previous record.

The reporting of the arrest triggers the creation of a new part of that person's criminal history record (or rap sheet), which will track that particular case. Today, many agencies are adopting an electronic fingerprints system called Live Scan.

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Police Department - General Information

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1. Where can I get information on COVID 19: Please consult the CDC website here: CDC Covid19 response page
http://www.safercar.gov/parents/index.htm

2. How do I get information about COVID 19-Corona Virus?: Please visit the CDC website at CDC COVID19 RESPONSE PAGE

3. Do I have to stay indoor during the Governor's Order for COVID 19?: It depends- The Governor’s order is for social distancing. Therefore, it is good practice to be at least 6 ft away from the person you are speaking with. You should not congregate in groups. With that said, if you need to go to the grocery store or gas station by all means go.

4. Can I order Food or Groceries during the Governor's Stay at home order?: YES-Grocery delivery and restaurant drive thru’s s and take out will be open.

5. How do I know what size car seat my child should use and can a Police Officer help me install in my vehicle?: You may contact our Child Safety Seat Technicians at the Rolling Meadows Police Department (847) 255-2416 to assist you with determining the size seat your child should require. A Child Safety Seat Technician can also assistance you with the installation of a car seat in your vehicle. Or, you may link to the NHTSA Parent Central website here for detailed information. http://www.safercar.gov/parents/index.htm

6. How do I apply for a position with the Rolling Meadows Police Department?: If you are interested in becoming a police officer keep looking at our Facebook page and the City of Rolling Meadows website for employment and testing. The current police eligibility list will expire in 2016 At which point applications and testing will commence again for another 2 year list. If you are interested in any other position such as crossing guard, CSO, Police Assistant, etc... They will be posted as positions become available. Police Employment page.

7. Was my dog picked up by the police?: Please call the Police Department non-emergency number at 847-255-2416. They will tell you if your dog was picked up and how to retrieve your dog.

8. What are the Curfew Hours?

Curfew Regulations

Curfew for residents 16 years of age and under is enforced by the City. Minors may not be in any public assembly, building, place, street, or highway after curfew unless accompanied by a parent or other responsible adult approved by the parent.

Exception

An exception is made for minors who are employed during curfew hours.

Curfew Hours

Monday - Friday, 11:00 PM - 6:00 AM

Saturday and Sunday, Midnight - 6:00 AM

9. How do I set up a tour of the police department?: To schedule a tour of the Police Department please call the non-emergency number at 847-255-2416 and ask for Deputy Chief John Sircher

10. What is community-oriented policing?: Community oriented policing was introduced in the late 1980s as an alternative to the "professional model" of policing. A philosophy rather than a strict methodology, community-oriented policing proposes that the police and the residents of a community must work together and cooperate to successfully control crime. Under community-oriented policing, police work with citizens to identify and solve crime problems, rather than simply respond to calls for service. Residents give police ideas and information about specific crimes, and also about problem areas and community issues such as abandoned buildings, poor street lighting, and drug houses. Residents and police also work with other city agencies to help improve neighborhood appearances.

11. I have to go to court. Where is it?

If you received a ticket or were arrested in the 3rd District of Cook County, your hearing will be held at the Rolling Meadows Courthouse at 2121 Euclid Avenue. It is located at the corner of Euclid Avenue and Wilke Road, across from Arlington Park Race Track, which is a half mile east of Route 53.

If you are unsure in what district your incident occurred, call the Police Department at 847-255-2416 for assistance.

12. How can I get a copy of an incident or crash report?: Contact our Records Division at (847) 255-2416 or if it is for traffic crashes you can go to LexisNexis Reports in all other reports you will need to file a freedom of information request form. By law, there is a nominal fee for copies of reports that exceed a certain amount.
HERE

13. What are the responsibilities of a police officer?: Police officers spend only a small amount of their time arresting people who violate the law. They spend most of their time patrolling the community and responding to calls for service which include answering alarm calls, animal control, assisting injured people, or breaking up rowdy groups. Interviewing victims and witnesses of crimes and collecting evidence at crime scenes are also duties of police officers.

Agencies with a strong community policing philosophy such as the Rolling Meadows Police Department have a different range of functions, such as a greater emphasis on problem-solving activities and holding regular meetings with residents and community organizations.

This information was taken from the Criminal Justice Facts in April 2000 from the Illinois Criminal Justice Information Authority.

14. How are police officers trained and what are they taught?: The basic training program includes training in making arrests, use of force and the rights of the accused. For more information, please visit the Police Officer Training webpage.

15. What if an allegation/complaint against a police officer or police employee turns out to be false?: If a complaint is made on a good faith belief of truth and the department member is later exonerated, the case will be ended. However, if it is determined the allegation was false or intended to discredit or embarrass the department member, you may be subject to arrest and face criminal charges and a civil suit may be filed against you.

16. What are the responsibilities of a police officer?: Police officers spend only a small amount of their time arresting people who violate the law. They spend most of their time patrolling the community and responding to calls for service, which include answering alarm calls, animal control, assisting injured people, or breaking up rowdy groups. Interviewing victims and witnesses of crimes and collecting evidence at crime scenes are also duties of police officers. Agencies with a strong community policing philosophy such as the Rolling Meadows Police Department, have a different range of functions, such as a greater emphasis on problem-solving activities and holding regular meetings with residents and community organizations.

17. What happens after a crime is reported to the police?: When an incident is reported to law enforcement authorities in Illinois, police first investigate whether a crime actually occurred and, if so, exactly what kind of crime it was. If it is determined that a crime has been committed, the officers must then confirm that the offense took place within their jurisdiction. If not, the incident will be referred to the appropriate law enforcement agency. If the crime did occur within their jurisdiction, an officer will gather the available information from the victim and file a report. These reports are an important part of the criminal justice system. Each local agency is responsible for supplying a record of certain reported crimes within their jurisdiction to the Illinois State Police's (ISP) Uniform Crime Reporting program. ISP forwards this data to the FBI, where a record is kept of certain crimes committed through the United States. The FBI and ISP publish annual reports on crime statistics based on this information.

18. When do police fingerprint suspects?: Most offenders, except those accused of minor and traffic offenses, are fingerprinted as part of the "booking" process. Law enforcement agencies forward those fingerprints and other information to the Illinois State Police. The state police use the fingerprints and information pertaining to the arrest to update an offender's criminal history record or start one for someone with no previous record. The reporting of the arrest triggers the creation of a new part of that person's criminal history record (or rap sheet), which will track that particular case. Today, many agencies are adopting an electronic fingerprints system called Livescan.

19. When do police make an arrest?: An arrest actually occurs when a police officer indicates by word or action an intention to take a person into custody. Except under certain circumstances, police are required to have a valid warrant before making an arrest. One way to obtain a warrant is when a victim or witness goes directly to the county state's attorney's office with information about a crime, signs a complaint against the person who has allegedly committed the crime, and appears before a judge who issues an arrest warrant for the alleged offender. Another way is when a police officer files the complaint and goes before a judge to seek a warrant.
A police officer may make an arrest without a warrant if the officer witnesses a crime being committed. Police may also make an arrest without a warrant if there is probable cause that an officer occurred and that the person who would be taken into custody committed the crime. Unless it is an emergency, however, a police officer cannot enter a person's home without a warrant to make an arrest. When a person is arrested, he or she is not necessarily charged with a crime. Some people who are arrested are taken into custody, questioned, possibly put into a lineup, and then released without being charged with an offense.

20. How do the police check a suspect's criminal history?: Criminal history records contain information on a suspect's record of arrests and convictions. One way police access these state "rap sheets" is through the state's Law Enforcement Agencies Data System (LEADS), which is maintained by the Illinois State Police. A query to the system simultaneously checks the Interstate Identification Index, A national system that can determine whether a subject has a federal record or a record in another state. These inquiries are made on the basis of the person's reported name, race, gender, and date of birth - without positive identification of the subject. Fingerprints, which provide positive identification, are another common way to conduct criminal history checks on arrestees or suspects.

21. How do I get my criminal record sealed or expunged?: Effective January 1, 2004, people with qualifying arrests and convictions may petition the court of their sentencing county for an expungement or a sealing of their records. Your criminal record can cause many problems in obtaining employment, professional licensing or funding for college. Here is your chance to start over! When your case is expunged or sealed, it becomes off-limits to everybody except law enforcement agencies. It also means that, when you apply for a job, you don't have to disclose that you have been convicted, arrested or charged. If you were: Arrested but never charged; Charged but never prosecuted; Acquitted; Convicted but your conviction was reversed; or Sentenced to supervision, probation or convicted of a qualifying misdemeanor; You may have your record sealed and/or expunged.

22. What do I do if an animal/dog bites me?: If you are bitten by an animal or dog you should report that incident once you have cared for your injury or the person injured. If the injury looks severe please call 911.

23. How can I obtain an order of protection?: An order of protection can be obtained by contacting the Cook County State’s Attorney’s Office at 847-818-2326. You may also seek the assistance of the Rolling Meadows Police Department’s Social Worker Natalia Nieves by calling the non-emergency number at 847-255-2416.

24. What information do you have regarding senior citizens?: Unfortunately, senior citizens are a target of fraud and abuse. Just remember, NEVER release personal information over the telephone or to a stranger who has come to your home. NEVER give out your date of birth,driver’s license number, bank account numbers, or credit card numbers to anyone! If you think you have been a victim of a crime or have accidentally given personal information to someone,you may call the police department any time at 847-255-2416.
Other agencies who assist senior citizens are:
Senior Help Abuse Hotline 800/252-8955from 8:30 a.m. to 5:00 p.m., Monday thru Friday 800/279-0400 from 5:00 p.m. to 8:30 a.m. Monday thru Friday and on weekends Hard of Hearing 800/526-0844

25. What can I do about loud parties or noises, What times can they occur?: The following is prohibited in Rolling Meadows: Yelling, shouting, hooting, whistling or singing on the public streets, particularly between the hours of 11:00 p.m. and 7:00 a.m. or at any time or place so as to annoy or disturb the quiet, comfort or repose of any person in any hospital, dwelling, hotel or any other type of residence or of any person in the vicinity is prohibited. The playing of any radio, or any musical instrument in such a manner or with such volume, particularly during the hours between 11:00 p.m. and 7:00 a.m., as to annoy or disturb the quiet, comfort or repose of persons in any office, hospital or in any dwelling, hotel or other type of residence or of any person in the vicinity is prohibited. The erection, including excavation, demolition, alteration or repair, of any building in any residential district or section in any residential district or section, other than between the hours of 7:00 a.m. and 6:00 p.m. on weekdays-permit required for any other times. The creation of a loud and excessive noise in connection with loading or unloading any vehicle or the opening and destruction of bales, boxes, crates and containers. Commercial loading or unloading activity within 100 feet of residentially occupied premises, schools, or hospitals is prohibited between the hours of 10:00 p.m. and 7:00 a.m. It is unlawful for any person who is in possession of or is a record owner of a premises to permit guests, tenants, invitees, visitors or trespassers to Create such noise as disturbs and interrupts the peace, quiet and repose of the neighborhood. Unlawful to amplify music or other sounds to disturb the peace, quiet and repose of the neighborhood.

26. What can I do about persons lighting fireworks?: Please call the non-emergency number to report the violations. Possession of fireworks is illegal both by Village Ordinance and State Law. Offenders can be issued an ordinance violation or potentially arrested for possession of fireworks if he or she is in possession.

27. How do I obtain a FOID card application?: Applications may be obtained from the Illinois State Police website.

28. What time can I start construction in the morning?: The erection, including excavation, demolition, alteration or repair, of any building in any residential district or section in any residential district or section, other than between the hours of 7:00 a.m. and 6:00 p.m. on weekdays- A permit is required for any other times.

29. Does the Rolling Meadows Police Department accept credit cards for bond?: The Rolling Meadows Police Department accepts most major credit cards including Visa and Mastercard for bonds, however there is a fee for that service in addition to any bond amounts that are imposed.

30. How can I obtain a Freedom of Information request form?: By visiting the forms section of this website or visiting City Hall at 3600 Kirchoff Rd, Rolling Meadows, IL 60008

31. How do I report an abandoned auto?: Please call the non-emergency number at 847-255-2416 and provide the location and description of the abandoned vehicle.

32. How can I find out if my vehicle has been towed?: Please call the non-emergency number at 847-255-2416. If your vehicle was towed from a private parking lot, the Police Department may not have information about your vehicle. Please look in the parking lot for the tow company that may handle that lot. City ordinance requires that the company name and telephone number be posted.

33. Do I need a dog license for my dog?: No, City ordinance was passed that no longer require an owner to have a dog license. However, ALL shots MUST be up to date.

34. Where do you tow cars to?: Cars that are impounded by the Rolling Meadows Police Department are towed to Hillside Towing 120 W University Dr, Arlington Heights, IL 60004. However, prior to any vehicle being released. The owner or operator must go to the Rolling Meadows Police Department to provide proof of a valid license and insurance. Furthermore if the vehicle in question was towed due to an arrest the City of Rolling Meadows requires an administrative fee of $500 prior to the release of the vehicle. The owner may request an administrative hearing to waive the fee within 24 hrs but, MUST have the $500 paid prior to the hearing. All or some of the administrative fee may be refunded to the owner.

35. How do I commend a Police Officer or say thank you?: You can send a letter to Chief of Police John Nowacki at 3600 Kirchoff Rd, Rolling Meadows, IL 60008. Or you can go to this link and commend online at: Commend police services. If you do not know the Officer’s name please provide as much detail as you can on the nature of the incident you were involved in and the description of the officer. Please list the specific actions or demeanor that impressed you. Mention the location, date and time the incident occurred.

36. How do I complain about a Police Officer?: When a citizen has a complaint against a Police Department employee (sworn or civilian), the complaint is directed to a supervisor. You may file a complaint in writing at the Police Department located at 3600 Kirchoff Rd, Rolling Meadows, IL 60008, You may also file the complaint online using this link: File a complaint against a police officer or civilian employee If you have questions please contact 847-255-2416 and ask to speak to a supervisor who will assist you in this process.

37. Will the employee be told about the complaint?: Yes, this is done in all fairness to the employee. The department employee has the right to know the nature of charges alleged and the identity of the person making the allegation.

38. What happens when a complaint is upheld?: When the investigation finds that the charges against a department employee are true, the Chief of Police notifies the employee and may take one of the following actions:
Reprimand the employee verbally or in writing;
Suspend the employee without pay;
Demote the employee; or
Discharge the employee.
Employees can appeal the department’s decision to uphold a complaint and the decision to discipline the employee.

39. What happens when a complaint is not upheld?: Complaints must be supported by sufficient facts. When the investigation cannot find the degree of facts necessary to prove the employee acted improperly, the employee and the citizen are both notified in writing.

40. What types of emergencies do I call 911 about?: In general, anytime you need a police officer to respond right away you should call 911 for either emergency or urgent calls. Rolling Meadows Police Officers are dispatched through Northwest Central Dispatch System. In most cases a person requiring any type of assistance by the police will call 911 in Rolling Meadows. However, 911 Emergency calls can include accidents, crimes in progress, medical emergencies, domestic situations, etc. Urgent calls can include suspicious people, neighborhood disputes that are in progress, loud music from a neighbor, etc. In essence, if something is occurring NOW, call 911. If it is a matter that only requires a question or a concern you are welcome to call the non emergency number at 847-255-2416. All other calls should be directed to 911.

41. What happens if a major crime happens within the City?: The Rolling Meadows Police Department will respond to handle the incident. As with many agencies, the Rolling Meadows Police Department will utilize agreements with other agencies to assist us. For example, the police departments surrounding Rolling Meadows have banded together and formed the Major Case Assistance Team to respond to such incidents. This task force brings experienced investigators and evidence personnel to assist. This task force would work under the direct supervision of the Rolling Meadows Police Department. Rolling Meadows Police also volunteers officers to this task force to reciprocate and may assist other towns in their investigations. In addition, this team will respond and provide evidence and investigative assistance in major instances to Rolling Meadows Police when requested. In addition to the Major Case Assistance Team, Rolling Meadows is also a member of the Northern Illinois Police Alarm System which when activated would assist Rolling Meadows in times of disasters or emergencies requiring a large amount of personnel.

42. Why is there always a car parked at the Police Department? Should not all cars be out patrolling?: This is a common concern that is heard by all police departments. Proper asset management and planning dictates that you must have more squads than you can have patrolling. There are many reasons for this. We must be prepared as squads require constant maintenance and officers must have vehicles available if one is taken out of service for any length of time. Another reason is that with shift changes and calls for service, it is not uncommon for officers to be late coming in at the end of their shift, and the officer just starting needs a vehicle available to get out and patrol and handle calls. What many outside of police work are unfamiliar with is that there are a lot of administrative duties that officers must perform which requires them to be at the station. In fact, these administrative duties can make up about a third of a police officers time.

43. Why do I see police cars in a parking lot next to each other, seems like most of the time?: Chances are when you see this activity occurring there are several possible reasons. it is usually the officers talking to each other about information that they received in a roll call setting or the officers just completed a call and they are both debriefing each other on the incident that they just completed. The officers may also be completing their reports prior to it being reviewed by a supervisor, and sometimes they are just keeping each other company on a break before they start patrolling again. Most of the time it is for the reasons that were just cited above.

44. I have seen Coffee with a Cop. Where do I learn about this?

You can find out where the event is hosted by checking Coffee with a Cop, or the Cities calendar of events at Rolling Meadows Calendar of Events You can also call the non emergency number at 847-255-2416 or email Sgt. John Manfredi at ManfrediJ@cityrm.org or Officer Jason Everett at EverettJ@cityrm.org

45. How can I let the police department know how they are performing?: You can fill out a survey form located at here: Survey Within the survey you will be given the opportunity to be contacted or only fill out the form. We do request your information as mandatory to keep false surveys from reaching the department.

46. Does the Rolling Meadows Police Department have social media accounts like Facebook?: Yes, The police department has a Facebook page, Twitter feed, and YouTube channel. You can find more information on our Social Media Page There you will be able to link to each page the department has.

47. I can not find the answer to my question anywhere in the FAQ section. Who do I contact?: If you can not find the answer you are looking for please use this form located here: General Inquiries A police representative will get back to you based on the communication need you specify. For example, email vs. phone call.

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Police Department - Tickets & Traffic

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1. What do I do if I am in a traffic crash?

It depends on what kind of traffic accident you have been involved in.

DRIVABLE ACCIDENTS AND NOT INVOLVING ANY INJURY:

Move out of the flow of traffic. If you are involved in a traffic accident and you determine that there are no personal injuries and the vehicles are driveable, please get the vehicles out of the flow of traffic. You do not want another accident involving other passing motorists.
Call the Police Department. This depends upon your location. If you do not know whom to call, call 911 and they will assist you.
Once a police officer arrives, he or she will be happy to take your traffic accident report. You will be given a case number; this is the report number. You will also be given an (SR1) accident form from the Secretary of State. You are required to fill this form out and mail it to the Secretary of State's Office if there is more than $1500.00 worth of damages on either vehicle. Mail it to the Secretary of State within the next ten days. Don't forget to make yourself a copy of the form before you send it in. Don't wait to make your report; call right away. Even if a report cannot be taken at that time, it is important to notify the proper authorities. When you get home, call your insurance agent and give them the report number and any other information that your have concerning the accident.

NON-DRIVABLE ACCIDENTS OR A PERSONAL INJURY ACCIDENT:

Call 911 immediately! If you are involved in a traffic accident that is not drivable or there is personal injury, call or have someone else call 911 immediately. Be sure to give the dispatcher the location of the accident so the Police may be sent out to investigate. If there are injuries, make sure you tell the dispatcher the nature of the injuries and the Fire Department will be notified. Help will be sent.

A HIT AND RUN ACCIDENT:

Don't chase a hit-and-run driver! If you are involved in a traffic accident and the other party involved drives off before you get the driver's name and information, do not pursue the other driver. You do not want to get into a high-speed chase and into another accident.
Call 911 immediately! Call 911 immediately and tell the dispatcher that the other driver left the scene. Give the best description possible of the driver, the vehicle type, color, license plate number, and direction of travel. A flash message will be given to the Police in the area over the radio telling them of the wanted driver in your hit-and-run accident. An officer will be sent to the scene to handle your accident report.

IF NO INJURIES AND DAMAGE IS BELIEVED TO BE LESS THAN $500

A report is not required. You may exchange information and decide among each other if you would like to handle the matter among yourselves. If not call the police and an officer will be dispatched to take the report.

IF BOTH CARS ARE DRIVABLE AND NO INJURIES ARE PRESENT:

You may both drive to the police department and an officer will take your report at the police station.

Traffic Accidents page.

2. Don't the police have better things to do rather than writing tickets?

Traffic enforcement is a very important part of the law enforcement function. The top concern that residents convey to our Police Department is for increased traffic enforcement to address such problems as stop sign violations and speeding vehicles. In addition, there is a direct correlation between the number of traffic tickets issued and the number of traffic accidents that occur.

Moreover, it is not just the property damage loss we are concerned about. We know that by enforcing Illinois traffic laws we are preventing injury and loss of life. After all, if we did not enforce the traffic laws, who would?

3. What do I do if I have been pulled over?: The Police Department has developed a list of suggested guidelines in how to handle being pulled over by the police. For more information, visit the Getting Pulled Over page.

4. Does the City of Rolling Meadows allow overnight parking?: It is unlawful for the driver or owner of any vehicle to park a vehicle on any street between the hours of 2:00 a.m. and 6:00 a.m. Exceptions can be made by contacting the 24 hour Police Service Desk at 847-255-2416. The police department utilizes an online parking request server that immediately notifies the officer that your vehicle is on the overnight list. You can request to park overnight here: Overnight Parking Request Please keep your confirmation number in case you are issued a citation in error.

5. How can I contest a parking ticket?: Parking tickets issued only for violating a handicapped parking space is the only ticket you can contest, and may may be contested by utilizing our mediation process. For contesting this violation, bring the parking ticket to our Police Department’s Service Desk and ask the Desk Officer for a Mediation Form. If you wish to print out and complete the form before coming to the Police Department view the forms section of our website to print out a mediation form. After you complete this form and submit it, it will be reviewed by the issuing Officer who will make a decision as to the validity of your reason for the violation. All other parking violations have an adjudication date that you can appear at and contest the violation, otherwise the violation must be paid prior to the adjudication date on the citation. You will be notified of the decision by mail or phone call of the contested handicap violation. The cost of the ticket will not increase while your handicap parking complaint is being reviewed.

6. Where do I pay a parking ticket?: You may pay your parking ticket at Rolling Meadows City Hall located at 3600 Kirchoff Road. You may pay inside during normal work hours at the main desk in City Hall/Finance Department or you may drop off your payment in the citation/envelope at City Hall. You may also pay your ticket by following this link: Pay a P,C, or A Ticket Online here

7. I have to go to court. Where is it?: If you received a ticket or were arrested in the 3rd District of Cook County, your hearing will be held at the Rolling Meadows Courthouse at 2121 Euclid Avenue. It is located at the corner of Euclid Avenue and Wilke Road, across from Arlington Park Race Track, which is a half mile east of Route 53.

8. Can I drive and talk on my phone or send a text message?: The answer is NO to both. You will be cited for unlawful operation of a wireless device. Wireless Device Law

9. If I am driving and I am holding my phone in one hand in speaker mode is that hands free?: The answer is NO. The law specifically states that the driver must be using a headset or blue-tooth type device that is usually installed within newer vehicles.

10. Uh-oh. Red and blue lights are flashing in my rear-view mirror... Now what do I do?: Consider the following: Getting pulled over by a police officer can be intimidating, frustrating, and even dangerous for the motorist and the police officer. However, remembering some simple steps will help make your traffic stop as safe and as pleasant as possible. The law states that when a police or fire vehicle using emergency lights and/or sirens approaches, drivers must pull over immediately to the right curb and stop. Respond to the red and blue lights and signal your intentions to let the officer and other motorists know what you plan to do. If the roadway is clear and the officer doesn't pass you, assume that your vehicle is the one being pulled over. Once you’ve stopped, roll down your window so that you may hear any verbal directions from the officer instructing you to move to another location he or she deems safer. Be aware that the violation may have occurred one or two miles before the traffic stop. This delay is due to the fact that most departments have developed strict procedures for officers to follow to ensure your safety and theirs. They are required to give the location, vehicle and occupant description, and license plate to the dispatcher. The officer is also trying to locate the safest place to initiate the stop. Remain in the vehicle unless the officer instructs otherwise. That is safest for you and the officer. Distracted motorists have been known to leave the roadway and strike vehicles or individuals at a traffic stop, causing injury or even death. Listen to the officer and comply with instructions. Drivers often assume they are being stopped for a routine traffic matter, but the officer may be stopping you because your vehicle is similar to one just seen leaving the scene of a crime. Additionally, many people have warrants out for their arrest, are mentally unbalanced, or simply don't like police officers. Many officers have experienced verbal and physical confrontations as a result of traffic stops. Consequently, the officer may initially be acting under the assumption that you are a safety threat. Control over the situation can be accomplished by keeping yourself and your passengers in the vehicle with your hands visible. Generally, the officer will need to converse with only the driver. Have your passengers remain in their seats and quiet unless the officer addresses them directly. If it's a case of mistaken identity, you'll be on your way as soon as it's cleared up. If it's a traffic stop, the officer will request your driver's license, registration and insurance card. The officer may allow you to explain your actions; if so, you should speak calmly. If the officer saw you commit the violation, your statement may not be necessary. If your complaint is about the validity of the citation, then it must be handled through the courts. If the contact was unprofessional, complain to the police department. Police departments have procedures for lodging complaints against officers. Departments want to know if there's a problem with an officer. If you comply with the rationale behind an officer's actions by following these steps, a traffic stop can be a pleasant experience.

11. What are the driving rules when a police vehicle is approaching with lights and siren on?: Under Illinois Vehicle Code section 625 Failure to Yield to Authorized Emergency Vehicle, ANY vehicle, other than the emergency vehicle, must pull over to the right hand edge of the curb, clear any intersection they may be in, and come to a stop until the emergency vehicle has passed. Any vehicle making a turn must also do the same when safe to do so to allow the emergency vehicle to pass. Any pedestrian must proceed to the nearest curb and stay there until the emergency vehicle has passed.

12. When I am driving and come to an intersection with the signals working and emergency personnel on scene, what do I do?: The driver of any vehicle should respond to the uniformed person who is waving their arms. There may be some physical damage to the roadway, there may be equipment that is blocking the right of way, there could be overhead wires down in the roadway,measurements are being taken to document a collision, or emergency equipment is responding to the scene, or any other good example, and the uniformed person waving their arms is trying to get your attention.

13. How do I report a reckless driver?: If you want to report a reckless driver that is in progress – call 911. Try to obtain the vehicle description, registration information, and any information about the driver. If the careless driving is NOT in progress, call the non-emergency number at 847-255-2416 or appear in person at the police department. Again, obtain as much information about the vehicle and driver as you possibly can.

14. Can I tow a car in the City just using a chain?: Under Illinois Vehicle Code that is illegal and you may be ticketed for that violation.

15. I just bought acar and it does not have plates on it. Is it OK to drive it home?: You will need to show the bill of sale to the police officer, and the car must be insured.

16. My car's license plate expires at the end of the month is there a grace period in renewing my registration?: NO

17. How can I get the moving radar trailer parked in front of my house?: Simply call the non-emergency number at 847-255-2416 and ask to speak to Commander Fior or Commander Spanos

18. Where are the red light cameras located in Rolling Meadows?

W/B Kirchoff & at Rohlwing (Non-IDOT controlled intersection)
Camera live (1/28/2008)

S/B Rohlwing at Kirchoff (Non-IDOT controlled intersection)
Camera live (1/28/2008)

E/B Algonquin at New Wilke (IDOT) (E)
Camera live (6/9/2008)

S/B Hicks at Euclid (IDOT) (S)
Camera live (6/6/2008)

N/B IL Rt. 53 Exit Ramp at Algonquin (IDOT) (S)
Camera live (9/9/2008)

W/B Algonquin at N/B IL Rt. 53 Ramp (IDOT) (W)
Camera live (9/2009)

W/B Kirchoff at Plum Grove (Non-IDOT controlled intersection) (W)
Camera live (11/7/2009)

19. I received a red light camera violation, what do I do?

If you received a red light camera violation and you do not wish to contest the violation please go to https://secure.redlightviolations.com/

If you wish to view your violation please visit: www.redlightviolations.com
Please note: Illinois Law dictates the vehicle MUST come to a complete stop prior to making a right turn on red. In other words, if your vehicles tires DO NOT come to a complete stop (not rolling, slowing before turn without stopping, yielding prior to the turn, etc..) this is the reason you received the citation. Be advised that all of the red light tickets are viewed by a police officer, not a company representative. Therefore, if you did not stop like Illinois law requires this is why you received the citation.

If you decide that you wish to contest the violation you may appear at an adjudication hearing where an Adjudicator will listen to your case and view the video of your violation. All adjudication hearings are held in the City Council Chambers on the 2nd floor of City Hall at 3600 Kirchoff Rd, Rolling Meadows, IL 60008. at 2 pm on the date you received.

20. Do the red light cameras take a picture of the driver?: No, a violation of the red light camera ordinance is a civil violation assessed against the registered owner of the vehicle.

21. Can I dispute a photo enforced ticket without expensive court costs?: Yes, As of January 2011, Illinois law prohibits any community from charging additional fees.

22. Does the camera flash and I automatically get a ticket?: No, Seeing a flash does not mean a ticket is generated. The camera DOES NOT automatically send out tickets. All digital evidence including video is reviewed by a Rolling Meadows Police Officer. He or she shall decide if a citation is warranted based on the evidence that is presented through the video and if the vehicle came to a COMPLETE stop, or entered the intersection as the light changed to yellow then red.

23. Why does Rolling Meadows need red light cameras?: Traffic studies show that red light violations is a problem at several intersections within the City. The goal of this program is to change driver behavior by encouraging compliance with traffic signal laws through around the clock enforcement.

24. Why aren't police officers monitoring the red light camera intersections?: The Rolling Meadows Police Department is committed to the safety of their residents, but no community can afford to police EVERY red light intersection 24 hrs a day. Traditional enforcement also creates a safety hazard for the violator, other drivers, pedestrians and the officer when police chase a violator through a red light. This technology frees up officers to assist and protect residents in other ways.

25. Is the red light camera program a way for the City to make money?: No, the objective of this program is to deter drivers from disobeying the law and COMPLETELY stopping at a red light and prior to turning right on red. This program is not about "catching the violator". There is NO cost to the City for installing, operating, or maintaining the system. The program is COMPLETELY violator funded.

26. Why don't police officers monitor school bus stop arms?: The Rolling Meadows Police Department is committed to the safety of their students and residents, but no community can afford to police every school bus. This would create a safety hazard for the violator and other person’s inn the area. When the officer would chase the violator who passes the stop arm on the school bus think of the children either boarding or getting off the bus at the time.

27. I was not driving at the time of my red light violation, now what?: This is a civil penalty so no points are assessed and insurance rates are not affected. Like a Parking ticket, violations are issued to the vehicle’s registered owner regardless of who was driving the vehicle at the time the violation was captured.

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Public Works

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1. How did my sanitary sewer back-up?: There are several reasons for sanitary sewer laterals and main sewer lines to back-up: These reasons include: tree roots enter through open joints in the pipes; grease can clog sewer pipes and stick to tree roots; flushing items down the toilet, such as, paper towels, rags, wipes, etc.; improper contractor installation; and surcharging of pipes caused by rain events.

2. What do I do if my back yard is flooded from a rain event?: The City was developed prior to many of the storm water codes that regulate our areas today. If you have water in your rear yard and your home is not in danger of flooding, the City requires that you wait 48 hours after the rain event has ended to contact the Public Works Department – if the water is still standing. If your home is in danger of flooding, please contact Public Works at 847-963-0500, or the Police non-emergency number for after hour calls, at 847-255-2416. Please note, Public Works will not be typically be able to respond to standing water issues that are not endangering property (house) until 48 hours after a rain event has ended, due to other priorities caused by the rain event.

3. What is the Refuse Holiday Schedule?: Rolling Meadows Public Works observes the following holidays: New Year's Day Memorial Day 4th of July Labor Day Thanksgiving Day Christmas Day
A more detailed calendar can be found here.

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Public Works Internal Services

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1. Who do I contact if I see a street light out?

Some street lights are the responsibility of the City and some are the responsibility of other agencies, such as Cook County, the Illinois Department of Transportation, or Commonwealth Edison. As a general rule if the light is mounted to a wooden pole it is the property of Commonwealth Edison, and if the pole is metal it would be owned by the City, County, or State.

In any event, the most convenient way to report a street light out, downed sign, pothole, or other issues is to go the the City’s website, www.cityrm.org and select the Citizen Request https://www.cityrm.org/RequestTracker.aspx in the center/right of the front page, or call 847-963-0500 with the location of the pole. If you believe it is a Commonwealth Edison light pole, you can contact them at 1-800-Edison1 or at www.comed.com.

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Utility Billing

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1. What is an eBill?: An eBill is the delivery of an email notification that your monthly bill is ready for viewing in the Utility Bill Information and Payment System.
Due to the City’s Utility Billing software vendor’s continuing technical issues, the City of Rolling Meadows decided to suspend e-bills (electronically sent Utility Bills) and send out paper Utility Bills to former e-bill customers.

2. How do I participate?: Due to the City’s Utility Billing software vendor’s continuing technical issues, the City of Rolling Meadows decided to suspend e-bills (electronically sent Utility Bills) and send out paper Utility Bills to former e-bill customers.
The City of Rolling Meadows is committed to providing excellent customer service and is working on finding a viable solution. Until such time, you will receive a paper bill instead of an eBill notification email.
We appreciate your patience during this transition. If you need assistance, need an account balance, or have any questions, please do not hesitate to call us at (847) 394-8500 or email us at ub@cityrm.org. eBilling Enrollment Instructions Page

3. How are payments made?: Paying your bill is easy! Visit the Online Payment Page. Online Payments

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Live Edit

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City Administration

▼
Community Development - Building

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Community Development - Deck

▼
Community Development - Electrical

▼
Community Development - General Information

▼
Community Development - Health

▼
Community Development - Heating, Ventilation & Air Conditioning

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Community Development - Inspections

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Community Development - Licensing

▼
Community Development - Plumbing

▼
Community Development - Rental Dwelling Program

▼
Community Development - Right-of-Ways

▼
Community Development - Signage

▼
Crime Free Multi-Housing Program

▼
Cross-Connection Control Program

▼
Electrical Aggregation Letters & Solicitations

▼
Fire Department

▼
General Electrical Aggregation

▼
Police Department - Crime Prevention

▼
Police Department - Criminal Records & Arrests

▼
Police Department - General Information

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Police Department - Tickets & Traffic

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Public Works

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Public Works Internal Services

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Utility Billing