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The Finance Department is responsible for the preparation and distribution of utility bills and the servicing of all customer accounts related to water, sewer, stormwater, and refuse services. All inquiries related to your utility bill should be directed to this department. Contact us at 847-394-8500. You may also email us at email@example.com and we will respond during normal business hours of 8:00 AM to 4:00 PM, Monday through Friday. The Finance Department also handles the receipt of utility bill payments and collection of past due accounts.
Setting Up New Utility Billing Service / Account
If you are moving into a City of Rolling Meadows property or you have acquired a property for investment purposes, notify the City of Rolling Meadows Utility Billing Department immediately to set up new Utility Billing services. Please contact (847) 394-8500 to begin the process.
Closing an Account
If you are renting a home and moving out of the City of Rolling Meadows, please contact Utility Billing at (847) 394-8500 to arrange for a final water reading.
If you are selling a home or property, please contact Utility Billing at (847) 394-8500 to arrange for a final water reading and to discuss real estate closing procedures/requirements. Some Palatine addresses are subject to City of Rolling Meadows' Code of Ordinances.
Utility bills are mailed monthly--to be delivered on or near the first of the month. Utility Bills are due on the 20th of that month, or the next business day. Meters are read monthly and usage is billed in arrears. New accounts are subject to a deposit, which is applied to the final bill or refunded when the account is closed. For an explanation of how your usage is calculated, click here.
Residents are encouraged to pay their utility bill online. Residents may also pay their bill by mail, at City Hall, or dropping in the white drive-up box located in the City Hall parking lot. Please allow 2-3 business days to post to your account.
CREDIT CARD AUTOPAY is currently not available. On August 1st, you can sign up using the new Citizen Self-Service Portal. See utility bill insert for more information. Direct debit payments (from your checking or savings) will continue without interruption
A 10% penalty will be applied to current charges if payment is not received by the due date. Service may be discontinued if the bill remains unpaid for more than 20 days after the due date shown on the statement.
Restoring Utility Service
Once service has been discontinued, a minimum $75 turn-on fee will need to be paid to restore service, in addition to the past due balance.