Water Operations

About the Division

The Water Division is comprised of four main components, which include:

• Administration
• Distribution
• Metering
• Production

Administration

The administrative offices handle all billing functions of the division. New accounts are also set up by this office. 

Distribution

The City maintains 5.5 million gallons of storage facilities, 4 pumping stations and 4 deep wells. The water delivery system includes 2 elevated tanks, 85 miles of water main, and 1,200 fire hydrants.

Production

Production is responsible for delivering potable water to all City customers including industrial, commercial, and residential. Approximately 1 billion gallons of Lake Michigan and well water is pumped yearly.

Metering 

The Water Division reads and maintains industrial, commercial, and residential water meters throughout the City.

Water Quality Report

The City is also required by the Environmental Protection Agency (EPA) to produce an annual Water Quality Report (PDF) for its users.

Lead Service Line Inventory

In compliance with Section 17.12 of the Illinois Environmental Protection Act (415 ILCS 5/17.12) requires Community Water Supplies to identify and report all water service supply line material within their system by April 15, 2024 with the goal of locating any potential lead water service lines. This is the City's updated water service line material inventory as of April 15, 2023. In the coming year Public Works employees along with our contractor will be working diligently to identify the remaining unknown service with the use of online surveys, mailings and in person inspections.  If you have any questions of concerns, please call 847-963-0500 Ext. 7022.

Water Billing

For water billing information and inquiries please visit the Utility Billing page. 

ISAWWA Water Ambassador Award Recipient 

The Illinois Section American Water Works Association (ISAWWA) developed a program for public and private water utility companies alike to elevate public knowledge, perception, and education about the water industry. This program aims to accomplish these goals by presenting a new communication platform of educational and promotional content in a manner that is relevant, engaging, and consistent among participants. Participating members, such as Rolling Meadows, utilize social media, website postings, and newsletters to communicate these efforts to our residents and businesses. 

The City of Rolling Meadows has held the gold standard for ISAWWA's Water Ambassador Award since its inception in 2021.